Shipping policy
Thank you for shopping with us! We are committed to providing a smooth and efficient shopping experience. Please read our updated shipping policy below:
1. Order Processing Time
Once your order is placed, please allow 2-5 days for us to process and prepare your items for shipment. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Methods and Delivery Time
- United States Shipping:
Delivery can take 15–30 business days after the order is processed. - Worldwide Shipping:
Delivery can take 30–45 business days after the order is processed.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please note that it may take 24-48 hours for the tracking information to be updated on the carrier's website.
5. Shipping Delays
While we aim to ship your order as quickly as possible, there may be delays due to weather, holidays, or unforeseen circumstances. We appreciate your patience and will keep you informed of any significant delays.
6. Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will assist in resolving the issue with the carrier and ensure your satisfaction.
8. Customer Service
If you have any questions about your order or shipment, please feel free to contact us at support@thesnapandshop.com. Our customer service team is here to assist you.